Servaris Warranty | Support Information
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Standard Warranty for all Server and RAID Storage Products
Servaris guarantees components in all ProServ Servers and iStor RAID Storage Systems to be new with full manufacturers warranty for a period of three (3) years from the shipping date unless otherwise noted in your invoice. SAS (Serial Attached SCSI), SATA (Serial ATA) and, SCSI Hard Drives, installed by Servaris are covered under manufacturers warranty for five (5) years.
Warranty Claims due to Shipping:
Damage to products which occurred during shipping between Servaris
Corp. to the location stated on the way-bill prepared by Servaris
are fully insured to the value stated on the invoice and are included
in this warranty. This also includes lost in transit of any product(s)
All Servaris ProServ Servers which are IPMI Compliant will include software for Linux and Windows to monitor the client’s ProServ Server(s) and retrieve vital information such as hardware logs is included in the original shipping box containing the Server(s). Clients running FreeBSD Operating System or Linux Distributions can use the freely available software such as ipmitool or freeipmi.
NOTE: Defective components must
be returned to Servaris or, a manufacturer's designated
component return center in proper shipping cartons.
Exclusions from Warranty Coverage
Exclusions in coverage are: Accident, Acts of God, disasters, and transportation beyond original shipment of the Server from Servaris, vandalism, negligence, terrorism, misuse or abuse.
Four simple steps to follow for an
Step 3: Call Servaris at 1. 866.712.1713 if
you experience a hardware problem.
ON-SITE HARDWARE REPLACEMENT SUPPORT SERVICE
Servaris offers On-Site Hardware Maintenance
Support for its ProServ Servers and iSTOR
RAID Storage Systems in Canada, the United States of America, Europe,
and Australia. There are several different levels of On-Site Hardware
Maintenance Support available ranging from:
The following items are excluded from an on-site technician be dispatched to your location: Power supplies, hard drives, memory modules. If you require on-site technician for these items, your Account Manager can provide you with a solution.
Servaris provides the highest level of technical support to clients on an hourly, monthly or contract term period. In order to provide proper assistance, we must have an understanding of any issue(s) you want resolved. Please contact your Account Manager or call the sales office.
Administration Support— Net@dmin
Net@dmin is an advanced service in which Servaris
can provide a range of services. This is well suited for a small to
midsize company which does not require a full-time UNIX administrator
on their payroll, however, will still need assistance with implementation
of applications and updates to their systems.
Product Returns and Refunds
Servaris will replace any system that arrives
which is DOA (Dead on Arrival) subject to phone call trouble shooting.
If the product cannot boot or will not run after a trouble shooting
attempt with our service technicians, an RMA (Return Merchandise Authorization)
will be issued for a replacement ONLY.
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